CLAIM HANDLERS OWE DIRECT DUTY UNDER TEXAS LAW TO THE INSURER
In an extensive ruling, a Texas Court of Appeals in Kenyon v. Elephant Ins. Co., LLC, No. 04-18-00131-CV, 2020 WL 1540392 (Tex. App. Apr. 1, 2020), held, on first impression, that an insurer's claim handlers owed the insured a direct duty to prevent physical harm to a...